Mercator Advisory Group completed a survey of 3,002 adults in June 2018, and we have complied the questions and results for you to see.
How do consumers compare the experience of using a mobile payment app vs a plastic card?
69% stated when it comes to convenience in 2018, they felt the mobile app experience was better than payment with a plastic card.
Thinking of the last time you used a mobile payment app that can be used to pay for merchandise in a store, how would you compare your experience with using a plastic payments card?
When it came to speed at check out in 2017 and 2018, 58% of respondents said a mobile payment app was better than paying with a plastic card.
When it came to privacy, 50% in 2017 and 54% in 2018 said using a mobile payment app was better than paying with plastic.
Lastly when it came to security, 52% in 2017 and 54% in 2018 said that paying with a mobile payment app was a better experience than paying with plastic.
The data is in and the results show paying with your phone is an easier and better experience. Our terminals at Diligent Payments have the NFC (Near Field Communication) feature so that you can accept payments from your customer's cell phones. If you do not have this available yet, it is time to upgrade!