top of page

How can we help you today?

agreement-blur-blurred-background-115475

We are ready to help!

​

Call us at 314-833-9633 or email our support team at admin@diligentpayments.com.  

 

Hours:

8am - 5pm CST, Monday - Friday

 

Emergency Support:  After 5pm and on Saturdays and Sundays please call:

877-828-0720 or 800-654-9256 

Our Support

 

No request is ever too small, we want all our customers to be happy with their merchant account and setup.  Our support team is here to help and has the best tools this industry has to offer.  Contact us for:

 

  • Issues with processing payments

  • Integrations

  • Value Added Services

  • Anything you need

 

If simply need some helpful hints on using your gateway, or questions on performing a vault transfer from a legacy gateway, and anything in-between; the Diligent Team is only a phone call away!

 

beautiful-beauty-blurred-background-1239
  • How soon will I see funding to my bank account?
    One to two day funding is standard for all accounts. Transactions that are settled after 9:00 PM EST will appear in your bank account in two business days. If your settled transactions are not appearing in your bank account two business days later, please contact our Support Team at admin@diligentpayments.com.
  • What is Interchange?
    Interchange fee is a term used in the payment card industry to describe a fee paid between banks for the acceptance of card-based transactions.
  • What is PCI?
    The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. The standard was created to increase controls around cardholder data to reduce credit card fraud. Validation of compliance is performed annually, either by an external Qualified Security Assessor (QSA) or by a firm specific Internal Security Assessor (ISA) that creates a Report on Compliance for organizations handling large volumes of transactions, or by Self-Assessment Questionnaire (SAQ) for companies handling smaller volumes.
  • Am I required to complete PCI Compliance?
    Yes. All merchants who accept credit cards are required to become PCI compliant by the card associations. If your organization chooses not to become compliant, the organization will be subject to a monthly non-compliance fee of $19.99. In addition, any fines/fees related to a data breach would be the responsibility of the merchant! One of the big advantages to being PCI Compliant is that you can ensure you’re following all appropriate card brand regulations. By skipping PCI compliance, you may miss out on learning of some costly mistakes.
  • How do I create support ticket?
    Simply go right here.
  • How do I avoid PCI non-compliance fees?
    If you see a PCI Non-Compliance fee on your bill, that most likely means you have not completed or submitted your PCI Compliance Validation Certificate. If you need to become PCI compliant, please call our Support Team 314-833-9633.
  • How soon will I see funding to my bank account?
    One to two day funding is standard for all accounts. Transactions that are settled after 9:00 PM EST will appear in your bank account in two business days. If your settled transactions are not appearing in your bank account two business days later, please contact our Support Team at admin@diligentpayments.com.
  • What is Interchange?
    Interchange fee is a term used in the payment card industry to describe a fee paid between banks for the acceptance of card-based transactions.
  • What is PCI?
    The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. The standard was created to increase controls around cardholder data to reduce credit card fraud. Validation of compliance is performed annually, either by an external Qualified Security Assessor (QSA) or by a firm specific Internal Security Assessor (ISA) that creates a Report on Compliance for organizations handling large volumes of transactions, or by Self-Assessment Questionnaire (SAQ) for companies handling smaller volumes.
  • Am I required to complete PCI Compliance?
    Yes. All merchants who accept credit cards are required to become PCI compliant by the card associations. If your organization chooses not to become compliant, the organization will be subject to a monthly non-compliance fee of $19.99. In addition, any fines/fees related to a data breach would be the responsibility of the merchant! One of the big advantages to being PCI Compliant is that you can ensure you’re following all appropriate card brand regulations. By skipping PCI compliance, you may miss out on learning of some costly mistakes.
  • How do I create support ticket?
    Simply go right here.
  • How do I avoid PCI non-compliance fees?
    If you see a PCI Non-Compliance fee on your bill, that most likely means you have not completed or submitted your PCI Compliance Validation Certificate. If you need to become PCI compliant, please call our Support Team 314-833-9633.
  • How soon will I see funding to my bank account?
    One to two day funding is standard for all accounts. Transactions that are settled after 9:00 PM EST will appear in your bank account in two business days. If your settled transactions are not appearing in your bank account two business days later, please contact our Support Team at admin@diligentpayments.com.
  • What is Interchange?
    Interchange fee is a term used in the payment card industry to describe a fee paid between banks for the acceptance of card-based transactions.
  • What is PCI?
    The Payment Card Industry Data Security Standard (PCI DSS) is an information security standard for organizations that handle branded credit cards from the major card schemes. The PCI Standard is mandated by the card brands and administered by the Payment Card Industry Security Standards Council. The standard was created to increase controls around cardholder data to reduce credit card fraud. Validation of compliance is performed annually, either by an external Qualified Security Assessor (QSA) or by a firm specific Internal Security Assessor (ISA) that creates a Report on Compliance for organizations handling large volumes of transactions, or by Self-Assessment Questionnaire (SAQ) for companies handling smaller volumes.
  • Am I required to complete PCI Compliance?
    Yes. All merchants who accept credit cards are required to become PCI compliant by the card associations. If your organization chooses not to become compliant, the organization will be subject to a monthly non-compliance fee of $19.99. In addition, any fines/fees related to a data breach would be the responsibility of the merchant! One of the big advantages to being PCI Compliant is that you can ensure you’re following all appropriate card brand regulations. By skipping PCI compliance, you may miss out on learning of some costly mistakes.
  • How do I create support ticket?
    Simply go right here.
  • How do I avoid PCI non-compliance fees?
    If you see a PCI Non-Compliance fee on your bill, that most likely means you have not completed or submitted your PCI Compliance Validation Certificate. If you need to become PCI compliant, please call our Support Team 314-833-9633.
Support
bottom of page